A technical problem delayed some sunshine Airlines Flights, resulting in the detention of some Canadian passengers because it hindered the check-in process.
A spokesman for the Sunwing travel group said in a statement on Monday that the airline’s system supplier encountered a network wide system problem that affected global operators, including Sunwing flights.
Sunwing’s website shows that almost all flights originally scheduled for Monday – more than 40 – have been delayed, and some flights have been delayed for more than 12 hours.
“We sincerely cooperate with suppliers to solve this problem as soon as possible.”.
Jean Hugues Demers is from boucheville, Quebec., As a result, he and his girlfriend and friends waited for hours in the lobby of a resort in Cuba.
The team left Montreal on April 6 and spent a week at Paradiso resort in vallardro, Cuba. They should have returned to Canada before the end of the long weekend until Demers learned that their flight was delayed.
“I just texted my boss this morning and told him I would be there tonight, but now I don’t know,” he said.
“This hotel is very good for us…” he said. “But it’s still hot. We want to know what happened.”
He said he would go home around 4 p.m. Eastern time.
‘The information doesn’t change’
Anne estabrooke said that after she and her children waited for an hour at the Mexican airport, employees first told them that the system had crashed. They were supposed to fly back to Vancouver early Monday.
“It turned into sitting at a Mexican airport for about six hours and knowing nothing about what happened,” she said.
“Every time they give us the latest news, [they say], ‘I’ll tell you in an hour,'” she said. “This has happened six or seven times, and the information will not change after that hour.”
Mario Marcil said he and his wife had been waiting at Toronto’s Pearson International Airport to board for Cuba since around 3 a.m. on Monday.
The couple bought a ticket for Sunwing flight at 8 p.m. last night, hoping to see Marcil’s mother-in-law before she died.
Marcil said he received many calls from Cuba asking when they would arrive. Once, his family told him that she had only a few hours left.
“We don’t know if we can arrive on time,” Marcel said tearfully.
At the same time, passengers are encouraged to check the status of the flight and tell them how to travel the next day.
The company said it also coordinated hotel accommodation and airport transfers with destination management companies.
G á bor Luk á CS, a passenger rights advocate, said it was the airline’s own responsibility to maintain the computer system.
“There may be some really special responsibilities, such as being attacked by hackers, such as the accidental disconnection of Internet cables, but airlines must take emergency measures,” he said.
He said that when passengers delay or cancel flights due to reasons within the control of the carrier, passengers not only need to eat, stay and express transportation to their destination, but also need to pay up to $1000 in economic compensation.
“If other airlines are not affected, Sun Wing airlines must buy tickets for you at its own expense on other airlines’ flights,” he said.
Joaquin chanzan, a MONTRELl who went to the Dominican Republic to reunite with his family, said he would ensure that all necessary documents were submitted to reimburse the cost of losing a day’s trip.
“We were supposed to arrive at noon, but now it’s 7 p.m., so we didn’t have the first day of our holiday,” chanchan said.
“I really want compensation.”
Lukacs said that this is fully in line with the rights of passengers, and he urged them to be aware of the lack of transparency of airlines to them.
“You won’t ask airlines about your rights, you’ll tell them about your rights,” he said.